Terms & Condition

Last Updated: [18/11/2025]

Welcome to Qalbique . By accessing or using our website shop.qalbique.com, you agree to the following Terms & Conditions. Please read them carefully before placing any order. If you do not agree, please do not use our website.

 1. Business Information

  • Business Name: QalbiqueCo
  • Location: Mumbai, Maharashtra, India
  • GST Registered Business: 27QUUPS6689K1ZS
  • Customer Support Email: mail@qalbique.com.
  • WhatsApp Support: Available during business hours

2. Website Purpose

QalbiqueCo is an online store offering:

  • Artificial Jewellery
  • Anti-tarnish Jewellery
  • Stainless Steel Jewellery
  • Gold-plated Jewellery (NOT real gold)
  • Drinkware (and more categories coming soon)

Some of our products are designed and handcrafted by QalbiqueCo, while some are sourced from trusted manufacturers and vendors.

3. Use of the Website

By using our website, you agree that:

  • You are at least 18 years old, or using the website under supervision of a guardian.
  • You will provide accurate and complete information during checkout.
  • You will not misuse or attempt to disturb the operation of the website.

4. Orders & Payment

  • Payments are securely processed through Razorpay (UPI, Cards, Wallets, Net Banking, etc.).
  • Cash on Delivery availability depends on location and may be disabled for some products.
  • Order confirmation will be sent via email or WhatsApp.
  • We reserve the right to accept or reject any order.

5. Pricing & Shipping Charges

  • Prices shown on the website are inclusive of GST.
  • Shipping charges apply on all orders unless a free shipping offer is active for a minimum order amount.
  • Shipping charges are visible at checkout before payment.

6. Shipping & Delivery

  • We ship pan India.
  • Dispatch Time: Within 2 business days.
  • Delivery Time: 5–7 business days (may vary depending on location, weather, courier delays).
  • Once dispatched, tracking details will be shared via email/WhatsApp.
  • QalbiqueCo is not responsible for delays caused by courier partners.

7. Cancellation Policy

  • Cancellations are accepted only within 16 hours of placing the order.
  • Once shipped, orders cannot be cancelled or modified.

8. Return, Refund & Replacement Policy

We aim to deliver products safely, but due to the nature of jewellery, handling, and hygiene:

We DO NOT offer returns, refunds, or exchanges in the following cases:

  • Change of mind
  • Size/fit issue
  • Dislike of design or color
  • Jewellery worn, used, or handled improperly
  • Late reporting beyond the allowed time

Returns/Refunds are accepted ONLY under strict conditions:

  1. Customer must provide a full unboxing video with no cuts/pauses, clearly showing:
    • Outer packaging
    • Opening process
    • Product inside
    • Any damage or missing item
  2. Proof must be submitted within 5 hours of receiving the parcel.
  3. Approval will be based on clear evidence.
  4. If approved, customer may receive:
    • Replacement of the same product (if available), OR
    • Refund to original payment method

Not Eligible for Return/Refund:

  • Tarnish due to sweat, water, perfume, or improper storage
  • Slight color differences due to lighting/camera
  • Handmade items with minor natural imperfections
  • Products purchased during sale or discount

9. Product Disclaimer

  • All jewellery sold is artificial, anti-tarnish, stainless steel, or gold-plated, not real gold.
  • Colour, texture, or detailing may slightly vary due to photography, lighting, or screen settings.
  • No lifetime guarantee is provided for colour or plating.

10. Intellectual Property & Copyright

  • All product images, videos, graphics, descriptions, logos, brand name QalbiqueCo, and website content belong to us.
  • Strictly prohibited:
    • Copying, downloading, or reusing our product photos
    • Using our brand name, logo, or packaging
    • Replicating our designs
    • Selling our content as your own

Legal action may be taken against unauthorized use.

11. Data Collection & Privacy

We collect necessary customer information for order processing, such as:

  • Name
  • Address
  • Phone number
  • Email
  • WhatsApp number

Data is used only for:

  • Delivery
  • Customer support
  • Promotion or order updates
  • Improving website experience

We do not sell or share your data with third-party advertisers.
For more details, please check our Privacy Policy (I can create this too if you want).

12. Limitation of Liability

QalbiqueCo is not responsible for:

  • Courier delays or lost packages after dispatch
  • Incorrect address given by customer
  • Normal wear and tear of jewellery
  • Reactions to metals or plating (skin allergies vary per person)

13. Changes to Terms

We may update these Terms & Conditions at any time. Your continued use of the website constitutes acceptance of updated terms.

14. Contact Information

For queries, support or complaints, contact us at:
Instagram: @qalbunique
Whatsapp: 91+7506653696
Email:mail@qalbique.com.

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